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KLARNA
Klarna is a payment service provider, who take responsibility for all UK payments. They support 60 million consumers worldwide in over 75,000 e-stores and are very safe to use and their vision is to simplify the buying experience with a simple checkout solution.
At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay. This simplicity means a better shopping experience for you as you don't need to put your card details in at the checkout and you don't need to pay for your goods until after you've received them.
You may see Klarna as part of your checkout experience with orders totalling £500.00 GBP or less, as we’re partnering with them to bring you a better online shopping experience, giving you the chance to order quickly without providing payment first.
You may be offered an option to 'Pay After Delivery', meaning you have up to 30 days to complete the full payment at your convenience and at no extra cost!
Our second payment option provided by Klarna is 'Slice It' where you can purchase now, and slice your payments later over the space of three to six months!
Once your order is confirmed you will receive an email with payment instructions within two days from Klarna. You will then have your given time-frame to complete the payment online at your convenience with no extra cost. You can then pay via credit or debit card.
To use Klarna you must live in the UK, be at least 18 years of age and have a reasonable credit history.
To give Klarna the best chance of identifying and accepting you:
- Ensure your billing address is accurate and up to date
- This should be where your utility bills, financial accounts, and vote is registered
- Use your full name
- Getting items shipped to your billing address will increase your chance of acceptance
- Customers who are bankrupt and/or IVA are unlikely to be accepted
F.A.Q's
I HAVE BEEN REDIRECTED TO KLARNA’S SITE, IS THAT CORRECT?
Yes, If you have chosen to Pay After Delivery, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.
IF KLARNA GIVES ME THE OPTION TO PAY AFTER DELIVERY WITHIN 14 DAYS, WILL THEY DO A CREDIT CHECK ON ME?
Neither Klarna nor Hair Virginity will run credit searches against you that could impact your credit rating. Klarna may run so-called unrecorded enquiries that do not affect credit scoring.
WHAT IF I DON’T PAY ON TIME?
If you do not pay within the given time of receiving your Klarna invoice you may be subject to charges; if you do not pay the balance within this time period days of receiving your invoice Klarna will send you a reminder, 14 days after your first reminder, if you do not pay the balance, Klarna will send you another reminder, followed by a third reminder 14 days after this if you have not paid the balance. If after 14 days from your third reminder you have still not paid the balance your details will be passed to a debt collection agency which may affect your credit rating. In addition, each reminder may carry an additional charge of up to £8.
HOW IS MY STATEMENT SENT?
If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.
HOW DOES KLARNA’S PAY AFTER DELIVERY WORK?
After we have acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.
WHAT DO I NEED TO PROVIDE WHEN I MAKE A PURCHASE?
If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important, that you give us the correct details, as otherwise, you will not receive the payment information and so be liable for late payment fees.
WHAT ARE MY PAYMENT OPTIONS WITH KLARNA?
You can pay with debit or credit card (Visa/Mastercard/American Express) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via credit card or debit card.
HOW DOES THE PAYMENT PAGE WORK?
If you have received your goods and want to pay your statement, go to Klarna’s payment page, and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.
WHAT HAPPENS IF I HAVEN’T RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION?
Please contact Klarna’s Customer Service team here. They will be able to provide you with the payment details.
CAN I POSTPONE MY PAYMENT DUE DATE?
You can contact Klarna’s Customer Service team here to see if it is possible to postpone the due date for your payment. They will be able to provide you with the payment details.
CAN I HAVE A DIFFERENT DELIVERY ADDRESS TO MY BILLING ADDRESS?
Yes, when selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
HAVE YOU RECEIVED MY PAYMENT?
After we have received your payment, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna’s Customer Service team here with a proof of payment.
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