Delivery Info

Pre-order items

Delivery times concerning custom/ pre order items will be applicable per product and each specific product page will state if potential delays are to occur as these products are made to order no matter your shipment preference. The additional time requested will be added upon standard delivery times. Once your order is ready to dispatch, we'll use your selected shipping method to ship your order.

The delivery options we offer for UK Standard / Non Pre-orders are as follows:

Standard delivery 

Orders take between 3 to 5 working days to be delivered after and are delivered  between 8am - 5pm (excluding Weekends & Bank Holidays).

 FREE above £150.00 / £5.00 orders below

Next day delivery - 

Royal Mail Special Delivery 1pm Guaranteed™ 

Orders placed before 3pm will be dispatched the same day for a next working day delivery anytime between 8am - 1pm (excluding Weekends & Bank Holidays).

£11.00 GBP

Saturday delivery - 

Special Delivery Guaranteed by 1pm™ with guaranteed SATURDAY delivery

Orders placed before 3pm on Friday will be delivered on a Saturday before 1pm. 

(Excludes Sundays & Bank Holidays). Deliveries are made anytime between 8am - 1pm.

£20.00 GBP

   

The delivery options we offer for International Standard / Non Pre-orders are as follows:

Express International Shipping (2-5 working days)

Deliveries take 2-5 working days after orders are placed and are delivered between local times 8am - 5pm (excludes Weekends & Bank Holidays).

£23.00 GBP

Standard International Shipping (3-15 working days)

Deliveries take 3 to 15 working days after orders are placed and are delivered between local times 8am - 5pm (excludes Weekends & Bank Holidays).

£16.00 GBP

 

EXTRA DELIVERY INFO 

We ship orders using Royal Mail, USPS, Fedex, DPD and DHL. All orders require mandatory processing times within our delivery times of one to two business days on standard products for UK deliveries. Once you have successfully placed your order, order processing will automatically begin thirty minutes thereafter. Once processing has begun, orders cannot be changed nor modified.

Shipping confirmation and tracking information is available via email as soon as your order is processed and shipped.  We do advise that all orders are placed at least a week in advance to avoid unforeseen delays.

The delivery options we offer within the UK for non customised items are as follows:

  • Royal Mail Special Delivery Guaranteed™ - This service is better recommended as it guarantees next day delivery before 1pm (from the date we dispatch). This service also provides full online tracking meaning customers are able to see exactly when and where your order was posted, all the locations in between (whilst in Royal Mail's transit), and also delivery confirmation once signed for by the recipient. Royal Mail's Special Delivery received will also cover the sender/ recipient compensation cover up to 500 GBP in the event of loss or damage to your parcel which is ideal for valuable items.

    The delivery options we offer for non customised  international orders are as follows:

    • Express International Shipping (1-7 working days) - Here we will use direct couriers to deliver international goods within one to seven days of placing your order. Depending on your country of origin, our main couriers include UPS, Fedex, DPD, TNT and DHL. Relevant tracking information will be emailed to the recipient once the courier has been booked, giving you a one to two day window to expect your order.
    • Standard International Shipping (1-15 working days) - With this service, all international orders will be placed with Royal Mail's  International Tracked & Signed™ service which will also offer full end-to-end tracking, signature on delivery and an online delivery confirmation.

    Please see our terms and conditions for any extra information regarding our delivery processes.